Pulse Release Notes December 2025

The following sections are Release Notes for releases of SysTrack Pulse, organized by release date.

Pulse is available to all customers at no additional charge, but to use its auto-diagnostics engine, you need to purchase the SysTrack Intelligence Package.

December 12, 2025

Initial release for cloud customers only. Pulse is a new browser extension by Lakeside Software available in the Chrome Web Store. It provides help desk agents with ITSM-agnostic troubleshooting and automation capabilities, including a side-by-side view of ITSM tickets and SysTrack data.

Key features:

• A configuration tool to collect ticket information for ITSM-agnostic troubleshooting.

• SysTrack data available across multiple tabs: System Checklist, Detected Issues, Tools, and System Info.

• System and user search.

• Run approved automations: Selected manually from Tools or tied to a sensor in Detected Issues.

• Conversational SysTrack AI engine (part of the SysTrack Intelligence Package):

  • Diagnose and provide a response for L1 support agents to troubleshoot issues.

  • Generate step-by-step instructions for sending to end users via ITSM tickets.

  • Escalate tickets with a concise summary to help L2 support agents or L3 IT engineers get up to speed quickly.

  • Re-run diagnosis using the initial context to check if the problem state has changed.

  • Rate the conversation after troubleshooting to provide feedback.

For more details, see SysTrack Pulse Guide.